Room Visits
Students can request for an RCC to visit and troubleshoot their computer from within the Residential Halls. Requests are taken and serviced on a first-come first-serve basis and therefore the approximate length of wait varies upon the amount of calls received.
Services Offered
The following services are offered during the room visits:
Support for Operating Systems must be provided in office through our Drop-In Center due to time constraints. If the issue is going to take >1 hour to resolve, students are required to bring their computers to the Drop-In Center. Those computers taking >1 hour to service need the extra time and support that we can only provide in office.
How to Request Service
Please contact our office via phone at 2-9800 or submit a Help Request to request a room visit. Please provide as much detail as possible about the problem. An RCC will then contact you to schedule an appointment for the room visit.
Terms & Conditions
Students must read over and agree to these Terms & Conditions of Service before our RCCs will work on the students computer.